Every Google review, answered automatically.

Firstcliq connects to your Google Business Profile, picks up new customer reviews and drafts replies with AI — in your tone, in the reviewer's language — which are posted on the rules you or your team set. Negative (1–2★) reviews are always held for your approval; if the window you choose runs out, only the fallback you set in advance runs, and that can be to keep holding.

Yes. Replies are drafted by AI (GPT-4o) in your tone and the reviewer's language. You set the rules, can approve every reply before it posts, or use your own templates instead of AI.

Yes. Your Google connection is encrypted at rest, and you can disconnect it at any time from your dashboard or directly from your Google Account permissions.

No. The Free plan needs no card at all. Starter, Professional and Agency include a free trial and ask for a card at signup, but you are not charged until the trial ends.

Yes. Firstcliq automatically detects the language a review was written in and replies in kind, including right-to-left languages such as Arabic.

Yes. Agencies can organize locations by client, invite clients to their own dashboard with seven per-client switches (all on by default), and manage every location from one dashboard.

No. Google permits businesses to use AI to draft review responses, and Google has itself been testing AI-suggested replies inside the Google Business Profile dashboard. Google prohibits fake reviews, incentivised reviews, and selectively asking only happy customers for reviews. Firstcliq never writes, buys or incentivises reviews, and its review page offers every customer the link to Google — including those who send private feedback. It only replies to genuine reviews left on your own profile.

Firstcliq requests a single OAuth scope — https://www.googleapis.com/auth/business.manage — which covers reading and replying to your reviews, viewing your business profile information, and posting updates. It cannot delete your listing, change your business name or address, or access your Gmail, Drive, or Calendar. You can revoke access at any time from your Google Account permissions.

Reviews rated 1–2 stars are automatically held and never auto-replied. You choose the hold window (immediate, 24h, 48h, 72h, or fully manual) and you get reminders at the halfway point and again two hours before it expires. You also choose what happens if a hold expires unanswered: post the AI draft, post your saved template, or keep holding indefinitely.

Yes. Agencies get fully white-labeled client dashboards with per-client logos and an agency default logo, and no Firstcliq branding anywhere the client looks. You can also assign specific team members to specific clients with per-location permissions.

Reviews are checked every 15 minutes. You control the delay before a reply posts — options are 1 hour, 4 hours, 24 hours, or manual approval. A short delay is usually better than instant, because an immediate reply can read as automated to the customer.

Google states that responding to reviews can improve your local visibility, and review response rate and speed are widely treated as local ranking factors. Consistently replying to every review — which is exactly what automation makes practical — is generally more valuable than replying quickly to only a few.

Yes. Firstcliq has three reply modes: Full AI, Templates (your own saved wording per rating and comment scenario), or Hybrid, where the AI personalizes your template for each specific review. Templates support a primary and secondary language.

It depends on the plan. Free covers 1 location, Starter 5, Professional 10 and Agency 50. All three paid plans let you go beyond that — extra locations are billed monthly per location at the rate shown on the pricing page, added automatically and prorated as you add them. Only the Free plan is capped.