Your Google reviews, answered.
While you run the business.

Yes. Firstcliq connects to your Google Business Profile through Google's official API, checks for new reviews every 15 minutes, and posts a reply in your chosen tone and in the language the review was written in. You choose whether replies post automatically after a delay or wait for your approval.

Yes. Replies are drafted by AI (GPT-4o) in your tone and the reviewer's language. You set the rules, can approve every reply before it posts, or use your own templates instead of AI.

Yes. Google permits businesses to use AI to draft review responses, and has been testing AI-suggested replies inside the Google Business Profile dashboard itself. Google prohibits fake reviews, incentivised reviews, and selectively asking only happy customers for reviews. Firstcliq never writes, buys or incentivises reviews, and its review page offers every customer the link to Google — including those who send private feedback. It only replies to genuine reviews left on your own profile.

Reviews rated 1 or 2 stars are held automatically and never auto-replied. You pick the hold window — immediate, 24, 48, 72 hours, or fully manual — and get a reminder at the halfway point and again two hours before it expires. You also choose what happens if the hold runs out: post the AI draft, post your saved template, or keep holding.

No. The Free plan covers one location with 3 AI replies a month, unlimited template replies, negative review holds, a branded review collection page and a printable QR card — with no card at all. Paid plans include a 15-day trial and do ask for a card at signup.

You set the tone once, and you can choose how much the AI writes. Full AI writes each reply from scratch based on what the reviewer actually said. Template mode posts wording you wrote yourself. Hybrid uses your template as a starting point and adapts it per review, so two five-star replies do not read identically. And a person stays in charge: low ratings are held for your team, and you can require approval before any reply is posted.

Reviews are checked every 15 minutes, and you control the delay before a reply posts: 1 hour, 4 hours, 24 hours, or manual approval. A short delay usually reads better than an instant reply — posting within seconds can feel automated to the customer.

Google states that responding to reviews can improve your local visibility, and review response rate and speed are widely treated as local ranking factors. Consistently replying to every review is generally worth more than replying quickly to only a few, which is exactly what automation makes practical.

Yes. Firstcliq detects the language each review was written in and replies in kind, including right-to-left languages such as Arabic. You can set a primary and secondary language per location, each with its own full set of templates.

A single OAuth scope — https://www.googleapis.com/auth/business.manage — covering reading and replying to reviews, viewing your business profile information, and posting updates. It cannot delete your listing, change your business name or address, or touch your Gmail, Drive or Calendar. You can revoke access at any time from your Google account permissions.

Yes. Locations can be grouped, each keeps its own tone, reply mode, templates and languages, and you manage all of them from one dashboard. The Starter plan covers 5 locations and Professional covers 10, with additional locations available as an add-on.